Contact and support

Fast responses and high availability

If you need help, we’re easy to reach. We respond quickly and make sure you can move forward. Whether it’s a specific problem, an inquiry or a need for sparring, you’ll meet a specialist who understands the task and can act on it.

Locally rooted with an international outlook

In addition to our local presence, we are also connected to an international setup with the capacity and knowledge required when the task grows or becomes more complex.

Get support

Choose product

Food and brewery

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about food and brewery solutions, documentation, service and operation.

Which couplings are used in hygienic process plants?

In the food and process industry, tri-clamps, DIN/DS/SMS dairy connections and other hygienic stainless steel fittings are used, among others, to ensure cleaning-friendly and tight connections.

How does TESS support stable processes in food production

TESS helps create more stable and documentable processes through solutions tailored to media, temperatures, cleaning routines and the specific production.

What types of companies does TESS work with in the food and brewery segment?

TESS works with, among others, dairies, breweries, bakeries, slaughterhouses, cider houses, distilleries and wineries.

How does TESS work with documentation and traceability?

Documentation packages, working drawings, batch documentation and parts lists are prepared according to the customer’s own configurations and quality systems, with complete traceability of materials in contact with media.

What approvals and standards does TESS work with?

TESS works with, among others, FDA, USP Class VI, EU 1935/2004, EU 2023/2006, EU 10/2011, ADI-free and other relevant requirements for food-approved solutions and components.

How does TESS support hygiene requirements and CIP/SIP processes?

Solutions are tailored to cleaning processes, media and temperatures, with a focus on hygiene, ease of cleaning and stable operation over time. We deliver hoses crimped with ferrules. This results in fewer and tighter joints, reducing bacterial growth in and between the joints. Download our Food/Pharma catalog and read more here [link to upcoming catalog]

Can TESS tailor solutions to the individual production line?

Yes. Hoses, fittings, lengths and assemblies are configured according to the customer’s specific processes, workflows and installation requirements. Ferrules can be marked as desired, either with a unique TAG number or production line, and hoses can be labeled with colors or tags depending on production.

How does TESS help reduce uncertain links in production?

Technical sparring on material selection, lifespan, temperature and chemical exposure provides a better basis for stable solutions and fewer disruptions in production.

How does TESS work with material quality and lifespan?

Materials and components are selected with a focus on chemical resistance, temperature resistance, durability and long-term process stability in demanding environments. We mark hoses with their own unique number. Each number has a unique pressure test certificate specifying the date of production and pressure testing. We recommend that hoses be inspected once a year. Read more about TESS Hose Management here.

When does TESS typically get involved in the process?

TESS often contributes from needs assessment and technical sparring through to the finished solution and subsequent documentation.

Pharma

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about pharma solutions, documentation, service and operation.

Which hose solution is best suited for aggressive chemicals?

The choice of hose depends on the medium, concentration, temperature, pressure and cleaning method. That’s why we always start with the application before recommending a solution. For aggressive chemicals, we often choose PTFE- or fluoropolymer-based hoses, because they combine high chemical resistance with low leaching and a long lifespan.

What’s the difference between FDA, USP Class VI and EU 1935/2004?

FDA and EU 1935/2004 concern materials approved for contact with food and process media, while USP Class VI is a biological test standard often used for plastics and elastomers in pharma and medical devices. In pharma, components are often selected based on a combination of material approvals, documentation and process requirements. When advising pharma customers, we therefore look at the overall documentation package rather than a single approval.

What materials are typically used in pharmaceutical process plants?

In pharma, stainless steel is typically used, along with materials such as PTFE, silicone, EPDM and other approved plastics and elastomers. Materials are chosen based on hygiene, chemical resistance, temperature resistance, cleaning method and documentation requirements.

How is traceability ensured for pharma components?

We ensure traceability through batch numbers, certificates, material documentation and clear labeling of components or packaging. This makes it possible to document which materials were used, where they came from, and which production batch they belong to.

How do you correctly size a pressure/vacuum valve and/or flame arrester

Correct sizing requires specific data about the tank, medium, flow, pressure, temperature and the plant’s operating conditions. For flame arresters, assessment of explosive atmosphere and potential ignition sources is also included. We calculate and select the solution based on data about the specific plant.

Which hoses are suitable for CIP and SIP cleaning?

Hoses for CIP and SIP need to withstand cleaning chemicals, high temperatures and repeated cleaning cycles. Silicone, PTFE and selected pharma-approved hoses are often used, but the choice depends on the process medium, steam, temperature, pressure and documentation requirements.

What requirements apply in the pharma industry?

The pharma industry sets high requirements for hygienic design, ease of cleaning, material documentation, traceability and operational reliability. Components must be able to be part of validated processes and meet relevant requirements for quality, safety and documentation.

What is the cleaning procedure for hoses in pharma production?

The cleaning procedure depends on the hose, medium and process. Typically, hoses are part of a validated CIP or SIP process, where cleaning agent, temperature, time, flow and rinsing are defined and documented. It’s important that the hose is suitable for the procedure and is regularly checked for wear, damage and cleanliness.

Offshore Energi

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about offshore solutions, documentation, service and operation.

How does TESS ensure traceability and documentation on offshore installations?

TESS Hose Management registers installations, components and replacement history to ensure full traceability throughout the solution’s lifetime. This provides a documented basis for maintenance, inspection and planning of upcoming replacements.

What requirements and approvals do TESS’s offshore solutions meet?

TESS delivers type-approved products and solutions for the offshore industry, including MED-D and DNV-approved components produced and tested through approved hose workshops.

How does TESS handle hose replacement and service in active offshore environments?

Offshore-trained personnel carry out measurement, registration, production and replacement directly on-site, with a focus on safe execution and minimal impact on operations.

How does TESS work with preventive maintenance offshore?

Through inspection, registration and planned replacement, TESS identifies wear, loads and potential failures before they develop into downtime or safety-critical incidents.

Which offshore applications and operating environments does TESS deliver solutions for?

TESS delivers solutions for a wide range of offshore applications, including hydraulics, bunkering, drilling, jetting and other installations with high requirements for operational reliability and documentation.

How does TESS carry out pressure testing and flushing for offshore applications?

TESS carries out pressure testing and flushing in accordance with applicable requirements and specifications for offshore installations. Testing and documentation are an integral part of the delivery.

Shipping and Maritime

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about shipping and maritime solutions, documentation, service and operation.

How does TESS support maritime operations and shipping companies?

TESS delivers hose solutions, service and technical sparring for, among others, bunkering, hydraulics, deck equipment and crane systems on board ships and maritime installations.

Can TESS carry out service and hose replacement directly on-site?

Yes. Trained personnel carry out measurement, registration, production and replacement directly on board or at the dock to minimize disruptions to operations.

How does TESS work with documentation and traceability?

Through TESS Hose Management, TESS registers installations, history and planned replacements to create an overview and support maintenance work.

Which maritime operations does TESS deliver solutions for?

TESS supports, among others, tanker shipping companies, bunkering operations, offshore wind vessels and other maritime environments with high requirements for uptime and safety.

Can TESS deliver type-approved products for maritime environments?

Yes. TESS delivers, among other things, MED-D and DNV-approved products produced and tested through approved hose workshops.

How does TESS help reduce downtime in maritime operations?

By combining planned service, documentation, fast on-site support and access to a broad range, TESS helps keep operations running and reduce unforeseen disruptions.

Petrochemical

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about petrochemical solutions, documentation, service and operation.

How does TESS support operations in petrochemical process plants?

TESS delivers hoses, couplings, fittings and service to refineries and process plants, where raw materials, chemicals, oil, steam, process water and residual products are handled under high requirements for safety and uptime.

What tasks does TESS handle in process plants and refineries?

TESS supports, among other things, the receipt of raw materials from ships and tank trucks, internal transport and transfer within the process, handling of process water, cleaning of tank and process plants, and handling of slop water and finished products.

How does TESS work with documentation and traceability?

Through TESS Hose Management, TESS registers installations, history, inspections and planned replacements to create a better overview of maintenance and documentation.

Can TESS carry out pressure testing and flushing?

Yes. TESS carries out pressure testing and flushing with accompanying documentation as an integral part of both new installations, maintenance and service work.

How does TESS help reduce downtime?

Planned maintenance, registration, fast access to spare parts and 24/7/365 support make it possible to identify wear and respond quickly in the event of urgent stops in production.

What safety requirements and environments does TESS work with?

TESS advises on solutions for ATEX environments and process plants with high requirements for chemical resistance, electrical conductivity, temperature, pressure and documentation.

Does TESS deliver flame arresters and pressure-vacuum valves?

Yes. TESS delivers flame arresters and pressure-vacuum valves for tank and process plants, as well as service and maintenance to ensure correct function and safe operation.

Can TESS service and maintain pressure-vacuum valves?

Yes. TESS carries out service, maintenance and testing of pressure-vacuum valves, including work on test benches to check and document function and tightness.

How does TESS handle urgent needs in production?

With access to a large stock, specialized products and around-the-clock service, TESS can respond quickly in the event of breakdowns, leaks or the need for urgent replacement.

What types of hoses and components does TESS deliver to petrochemical plants?

TESS delivers, among other things, industrial hoses, chemical hoses, steam and bunker hoses, as well as couplings, fittings and related components for demanding process environments.

Vacuum Tankers

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about vacuum tanker solutions, documentation, service and operation.

What solutions does TESS deliver for vacuum tankers and high-pressure jetting?

TESS delivers hoses, couplings and accessories for, among other things, vacuum tankers, dry suction units, high-pressure jetting and treatment plants — including slurry hoses, sewer jetting hoses and sewer jetting nozzles.

How does TESS help reduce operational disruptions?

Fast delivery, a large stock and the option for quick replacement and fitting make it possible to keep vehicles and equipment running with minimal downtime.

Can TESS help with fitting and replacement of hoses?

Yes. In Middelfart, customers can, among other things, drive straight in and have hoses fitted or replaced, so work can continue quickly.

What operating environments are the solutions developed for?

The solutions are used, among other things, for handling sludge, wastewater, slurry, water and other media in environments with high wear and daily strain.

How does TESS support day-to-day operations for contractors and utilities?

TESS supports operations with fast access to spare parts, specialized hoses and technical sparring, so equipment and vehicles get back into operation faster.

What types of hoses and accessories does TESS deliver?

The range includes, among other things, slurry hoses, sewer jetting hoses, high-pressure hoses, couplings, nozzles and other accessories for demanding operating environments.

How does TESS handle urgent needs in operations?

With access to a broad stock and fast delivery, TESS helps customers quickly replace worn or damaged components when work cannot wait.

Chemical industry

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about chemical industry solutions, documentation, service and operation.

How does TESS help reduce the risk of spills and downtime?

TESS delivers documented hose solutions with a focus on correct material selection, resistance, pressure, temperature and traceability, in order to reduce the risk of faults, leaks and unplanned stops in production.

Why are hoses a critical point in chemical process environments?

Hoses often function as mobile connections between installations and media, and are exposed to loads, movement and chemical impact. They therefore require ongoing monitoring, documentation and correct material selection.

How does TESS work with documentation and traceability?

TESS registers installations, pressure tests, recertifications and material data to create traceability and documentation throughout the solution’s lifetime.

Can TESS help with recertification of hoses?

Yes. TESS carries out annual recertification, pressure testing and inspection of hoses to support safe operation and documentation requirements in chemical process environments.

How does TESS select materials for chemical media?

TESS advises on the selection of hoses, couplings and components based on chemical resistance, temperature, pressure, electrical conductivity and the requirements set by the specific medium.

What types of solutions does TESS deliver to the chemical industry?

TESS delivers, among other things, chemical hoses, CIP hoses, PTFE-lined solutions, coated couplings, flame arresters, valves and loading arms for various process and handling environments.

How does TESS support compliance and regulatory requirements?

TESS works with solutions for environments with requirements including ATEX, FDA, 1935/2004 and 3.1 material certificates, to support safe handling and documented operation.

How does TESS support personal and environmental safety?

By combining correct material selection, documentation, pressure testing and ongoing monitoring, TESS helps reduce the risk of spills, faults and unintended incidents at the plant.

Tank Trucks

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about tank truck solutions, documentation, service and operation.

How does TESS help reduce downtime in tank transport?

TESS combines stock holding, fast production and flexible fitting to quickly replace or adapt hose solutions if hoses break, get run over or are damaged.

What types of media do TESS solutions handle?

TESS delivers solutions for the transport of, among other things, food, oil, chemicals, powder and other media with different requirements for resistance, pressure and safe handling.

How does TESS ensure the correct choice of hoses and couplings?

TESS assesses, among other things, resistance, pressure loss, flow, crimping tables and application to ensure that the solution fits the medium, the workflow and the vehicle.

Does TESS deliver documentation and pressure testing?

Yes. All pressure hoses are pressure-tested and supplied with a pressure test certificate, so the solution is documented and ready for fitting. We also offer to pressure test and inspect the hoses after they’re put into service, so you can be confident using the hose. Read more about TESS Hose Management here [Link to Service/Hose management]her.

Can TESS tailor solutions to the individual tank truck?

Yes. TESS produces and fits custom-tailored solutions, with the option of custom-made fittings and adaptation to existing installations and workflows.

What products does TESS deliver for tank trucks?

The range includes, among other things, composite hoses, dry-break couplings, API adapters, compressors, oil coolers and other components for tank transport and media handling.

Can TESS deliver solutions with customer-tailored branding?

Yes. Selected composite hoses can be delivered with the customer’s own logo and custom branding.

How does TESS handle urgent needs and fast deliveries?

With central stock in Denmark, flexible production and the option for fast fitting in Middelfart, TESS can often deliver and prepare solutions from one day to the next.

How does TESS support safe handling during transport?

TESS delivers documented solutions and advice on the safe transfer of media, with a focus on tightness, correct coupling, reduced spillage and stable handling throughout the transport.

Bioenergy and Power-to-X

Reassurance every day

FAQ

Here you’ll find answers to the most common questions about bioenergy and Power-to-X solutions, documentation, service and operation.

How does TESS support bioenergy and Power-to-X plants?

TESS contributes solutions for handling and transferring gases, chemicals and biomass in plants where operation, safety and tightness are essential to the overall process.

What media do TESS solutions work with?

The solutions are used, among other things, for hydrogen, CO₂, methanol, biomass and other media used in bioenergy, Power-to-X and carbon capture processes.

How does TESS help create more stable energy processes?

Experience from energy and process environments provides a better basis for choosing solutions that function safely over time and create alignment between plant, installations and processes.

What types of products does TESS deliver for bioenergy and Power-to-X?

The range includes, among other things, hoses, couplings, dry-break couplings, loading stations, loading arms, flame arresters and pressure-vacuum valves for the handling and transfer of media.

Why is tightness and safe handling particularly important in these plants?

Many of the media place high demands on control, safe transfer and stable connections in order to reduce the risk of leaks, operational disruptions and safety incidents.

How does TESS work with safety in energy plants?

TESS assesses solutions as part of the overall process and operating situation, where the handling of media, installations and safety systems must work together over time.

How does TESS support new energy installations and expansions?

Know-how from previous projects and existing energy environments is actively used in developing solutions for new plants and expansions of existing infrastructure.

What role do flame arresters and pressure-vacuum valves play in energy plants?

Flame arresters and pressure-vacuum valves are part of critical functions, where control, safety and protection of plant and installations are essential to overall operation. Flame arresters are used when explosive vapors are transported, stored or processed and a potential ignition source is present. They prevent flames and explosions from spreading between tanks and plants. Pressure/vacuum valves equalize the pressure in the tank while also reducing product loss and emissions, with one of the lowest leakage rates on the market.